Enhanced Support and Warranty Services
At Primo, our commitment to customer satisfaction is unwavering, and our Support and Warranty Division stands as a testament to this dedication. Our Fleet Engineers, boasting over 24 years of experience in vehicle fault rectification, are equipped with exceptional communication and problem-solving capabilities. Each Fleet Engineer is accessible through a personalised email address and Mobile Phone, ensuring seamless and prompt communication.
Service & Warranty Features:
Targeted Response Times: Primo understands the urgency of addressing faults. We have established target response times that vary based on the severity of the issue. This critical information is transparently communicated in all our certifications and contracts.
Comprehensive Warranty Plan: Primo offers a standard warranty plan covering a generous 2-year period (24 months) from the date the vehicle/s enter service. During this duration, all parts and labor are covered, assuring our customers of comprehensive protection. Primo commits to rectifying any faults in parts or workmanship associated with our services within this period.
Provisional Warranty and Attention to Detail: Our warranty and service extend beyond the mechanical aspects, encompassing a commitment to meticulous attention to detail. We take pride in comprehending the industry dynamics, facilitated by our dedicated service and warranty Engineer. Every vehicle leaving our premises is imbued with the dedication of the Primo team, ensuring quality and reliability.
Dedicated Service and Electrical Engineers: Our quality-trained service and electrical Engineers are wholly dedicated to our customers. Their expertise is deployed to ensure your satisfaction with our products, emphasising our commitment to delivering vehicles of the highest standards.
24-Hour Emergency Support:
Emergency Vehicle Maintenance Service (EVMS): Primo operates a 24-hour EVMS, Warranty, and maintenance division. Our commitment to minimizing downtime is exemplified through a 24-hour roadside assistance service, including vehicle recovery. Trained engineers are at your disposal, understanding the critical nature of having your vehicles on the road.
Customer-Centric Approach: At Primo, customer satisfaction is not just a goal but a priority. We recognise and empathize with the challenges associated with vehicle downtime. Our 24-hour service is designed with you, our customer, in mind, striving to provide the best support and solutions at all times.
Primo’s Support and Warranty Services embody our dedication to transparency, reliability, and customer-centricity, ensuring that your experience with our products is nothing short of exceptional.